Refund policy

Returns

The returns policy allows you to return items within 15 calendar days of receiving your order, and we will refund the amount paid. (subject to return costs)

** To start the returns process for your purchase, please send an email to contacto@evsaboutique.es

  1. A product cannot be returned if it shows signs of use or soiling.
  2. Items must be in new condition, with their original seals and labels intact. (Returns will not be accepted if the original packaging is in poor condition.)
  3. Underwear cannot be returned on grounds of personal hygiene.
  4. The cost of the return, if we arrange it by sending a courier to collect the item, is €9.90 (including VAT).
  5. The cost of the return, covering the initial postage, if you arrange to send the item back to our premises yourself, is €4.99 (including VAT).
  6. Once the amounts to be refunded have been confirmed, our Accounts Department will process the refund of the purchase amount within 14 working days via the same payment method used for the original transaction (credit card, PayPal, bank transfer).
  7. If you received gifts with your purchase, please include these gifts in the return parcel when making a full return. If you are making a partial return of the order, the gifts do not need to be returned.

Size Exchanges

** Valid in Spain (Mainland and the Balearic Islands) and Portugal (excluding Madeira and the Azores)

** B2B customers are excluded.

All purchases include a FREE size exchange, subject to the following policies:

  1. You must request a size exchange within 24 hours of receiving the product.
  2. The product must be in the same condition as when it was received (labels, cleanliness and packaging).
  3. If you have tried on the garment or accessory and wish to exchange it for a different size, you can request the exchange by sending an email to contacto@evsaboutique.es, stating your Order Number, the date of purchase, the product and size purchased, the new size you require, your full name and your telephone number in case we need to contact you. We will send a courier to collect the item to be exchanged. Once it has been received at our warehouse and we have verified that it is in perfect condition, the new size will be sent to your address. Only one size exchange is INCLUDED per item. If the order contains several items for which the size needs to be changed, all size exchanges must be made together in a single consignment so that the first exchange is FREE. For size exchanges, please ensure you are registered with our shop so that we can process your request more quickly using your customer number and order history.
  4. After the first FREE size exchange, and from the second size exchange request onwards, the following procedure will apply.

4.1. Once the customer has requested a second or subsequent exchange by email, they must send the product to our premises carriage paid. Once we have checked that the product is in its original condition, with its original labels intact and free from any damage, we will exchange it for the correct size. The customer will be required to pay a new delivery charge of €4.99. Our Sales Department will contact you to arrange payment of the €4.99 delivery charge.

4.2. Returns of underwear will not be accepted on grounds of personal hygiene.

4.3. When exchanging items for a different size, you do not need to return any gifts you received with the purchased product. Exchanging for a different size does not affect any gifts received with your purchase.

Right of withdrawal and complaints.

In accordance with Article 6 of DIRECTIVE 2011/83/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 25 October 2011 on consumer rights, and Royal Legislative Decree 1/2007 of 16 November, approving the consolidated text of the General Law for the Protection of Consumers and Users and other supplementary laws, we hereby inform you that the purchaser shall have a period of fourteen (14) days from the date of delivery of the order to exercise their right of withdrawal, without penalty and without having to give any reason.

Products that have been personalised or customised by the customer will not be accepted, nor will products which, by their very nature, cannot be returned if they have been unsealed, tested or used, for reasons of hygiene, health protection, safety and quality, nor will the exercise of the right of withdrawal be accepted where it falls under the other exceptions set out in Article 16 of DIRECTIVE 2011/83/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 25 October 2011 on consumer rights, and Article 103 of Royal Legislative Decree 1/2007 of 16 November, should the situation fall within the exceptions stipulated in current legislation, the company shall be exempt from any liability, as the purchaser does not meet the necessary criteria to exercise their right of withdrawal.

Exercising the right of withdrawal is not subject to any formal requirements; it is sufficient for the customer to state their intention to exercise this right by following the formal returns procedure, opening the relevant return ticket and adhering to the procedure set out in our returns policy.

Once Evsa Boutique – Eva Perez Garcia has issued a response, the buyer must return the product to us, within a maximum of 14 days, in its original packaging, unused and with all labels and seals intact, to the following address:

You will be solely liable for any reduction in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

Evsa Boutique – Eva Perez Garcia

Torre Principado, Av. de Madrid, 24, 03503 Benidorm, Alicante.

Evsa Boutique – Eva Perez Garcia reserves the right to require the customer to bear the direct cost of returning the product.